Madison Veterinary Hospital

Dedicated to Veterinary Excellence

New Client Survey
Our grounds:
provided adequate parking
provided inadequate parking
were clean
were littered or unkempt
Our waiting room was:
comfortable
neat and clean
uncomfortable
disorderly
Our office hours are:
convenient
restrictive
not long enough
Specify:
Our receptionists:
greeted you
were warm and cheerful
were unfriendly
gave their undivided attention
seemed indifferent
were hospitable
When you telephoned:
your call was answered promptly
there was a long wait for someone to answer
you had trouble getting through
you were placed on hold too long
Your phone converstation was:
courteous
hurried
impolite
informative
I did not phone
Our Techinican:
greeted you warmly
was gentle with your pet
seemed proficient
was knowledgeable
was a poor communicator
Our Veterinarian:
introduced him/herself with a warm greeting
listened well to your pet's present symptoms
did not seem interested in what you had to say
seemed in a hurry
described the diagnosis and treatment well
left you confused about how to treat your pet
was professional in manner and appearance
was acceptable in manner and appearance
comforted you and your pet
made you feel like a friend
was insensitive in his/her use of people skills
Did you understand our fees? Yes No

Do you think you received good value? Yes No

Was your waiting time reasonable? Yes No

Have you/would you recommend us to others? Yes No

If you responded "no" to any of these questions, please explain below: